Returns & Exchanges
We want you to be fully satisfied with your PITAKA purchase, which is why we offer a 30-day return policy for items in original condition. If your carbon fiber case or accessory doesn't meet your expectations, our streamlined return process ensures a hassle-free experience.
Initiate Your Request
Visit our online Returns Center and enter your order number and email address to start the process.
Receive Authorization
Our support team will review your request within 24-48 hours and provide a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely pack your items in their original packaging and attach the provided shipping label to the exterior of the box.
Refund Processing
Once our warehouse inspects the returned goods, your refund will be credited back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing