Frequently Asked Questions
Everything you need to know about PITAKA products and services.
What materials are used in PITAKA products?
We specialize in using high-tech materials like Aramid fiber and carbon fiber, known for their exceptional strength-to-weight ratio and durability in aerospace and military applications.
Are PITAKA cases compatible with MagSafe?
Yes, many of our MagEZ cases are designed with built-in magnets that are fully compatible with Apple MagSafe chargers and our own ecosystem of magnetic accessories.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, generally ranging from 7-15 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original condition within 30 days of delivery for a full refund.
Do your products come with a warranty?
Yes, PITAKA provides a limited warranty on all products. Phone cases typically carry a 2-month warranty, while electronic chargers and carbon fiber wallets may carry up to 1 year of coverage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.